Financial Services Guide
FINANCIAL SERVICES GUIDE
Issue Date 01 November 2026
Purpose and Contents of this Financial Services Guide
This Financial Services Guide (“FSG”) is prepared by Change Financial Payment Services Pty Ltd ABN 92 651 106 955 (CFPS). Under its Australian Financial Services Licence, CFPS is authorised to provide financial services including the issue of non-cash payment facilities such as the Kids Money App Pty Ltd – Bank'd Wallet and Mastercard Debit card (“Card”).
This FSG is issued by Kids Money App Pty Ltd ABN 40 672 025 302 (“Kids Money App Pty Ltd”, “Representative” or “We”), an authorised representative of CFPS, Authorised Representative number 001323900.
This FSG is designed to provide you with important information regarding the financial services provided by Kids Money App Pty Ltd, as well as our contact details, the financial services we are authorised to provide, our remuneration practices, any conflict of interest that may influence our general advice, how we manage your personal information and the dispute resolution process.
The content of this FSG is general information only and does not consider any person’s specific needs or financial objectives. CFPS provides no warranty that the services outlined in this FSG are suitable for everyone.
If you need further information beyond what is provided in this document, please contact CFPS or us. You have the right to ask us about our fees, the type of advice we can provide, and what to do if you have a complaint about our services.
About CFPS
CFPS is an Australian Financial Services Licensee, Licence No. 534901. CFPS arranges for the sale, issue and distribution of the Card.
CFPS can be contacted via:
Phone: +61 3 9661 8200 between 9.00 am to 5.00pm Queensland time.
Mail: Suite 3E, Level 3, 340 Adelaide Street, Brisbane, QLD 4000.
Email: operations.clientservices@changefinancial.com
Website: www.changefinancial.com
Kids Money App Pty Ltd will be acting on behalf of CFPS at all times when:
Kids Money App Pty Ltd arranges for the issue of and provides general financial product advice in relation to the Bank'd Wallet and Mastercard Debit Card; and
Kids Money App Pty Ltd promotes the Bank'd Wallet and Mastercard Debit Card.
CFPS is responsible for the financial services provided by Kids Money App Pty Ltd as its Authorised Representative. CFPS has authorised Kids Money App Pty Ltd to distribute the FSG.
Authorised Representatives
Kids Money App Pty Ltd is authorised by CFPS to arrange for, and to provide general financial product advice in relation to the Card. Kids Money App Pty Ltd is not authorised to give you personal financial product advice in relation to the Card.
You can contact Kids Money App Pty Ltd from anywhere in Australia using the contact details below:
Email: support@bankd.com
Mail: Kids Money App Pty Ltd
Unit 11, 82-86 Minnie St
Southport, QLD, 4215
Financial Products and Services That Kids Money App Pty Ltd Can Provide
Kids Money App Pty Ltd is authorised by CFPS to provide general financial products advice to retail and wholesale clients in relation to:
Non-cash payment products
The Card is a facility for making non-cash payments (a reloadable prepaid Mastercard product) issued by CFPS.
This means that Kids Money App Pty Ltd can:
Provide general financial advice in relation to the Card;
Arrange for the issue of the Card by CFPS to you; and
Issue or publish certain promotional materials in relation to the Card.
CFPS does not provide personal advice. Kids Money App Pty Ltd and its sub-authorised representatives are not authorised to provide personal advice about any financial product. Personal advice is advice tailored to your specific circumstances, and considers your objectives, financial situation or needs. This means that the product information about the Card is provided to you on a general advice basis, and Kids Money App Pty Ltd and its sub-authorised representatives will not take into account your objectives, financial situation or needs.
It is your responsibility to decide whether any general advice given by Kids Money App Pty Ltd in its promotional material is suitable for you, or to seek personal advice from a financial adviser who either holds an Australian Financial Services Licence or is an Authorised Representative of an Australian Financial Services Licensee and is authorised to provide personal advice.
Kids Money App Pty Ltd can only provide general advice on basic non-cash payment products limited to the Card. Kids Money App Pty Ltd is not permitted to advise you on, or influence you in favour of, a financial product that is not a product that we are authorised to provide advice on.
Please note that CFPS shall not be held responsible where the Representative provides you any services which are outside of their authorisation limits. Prior to acting on any general advice, you should therefore ask the Representative to confirm specifically that the service or product relates to non-cash payment products.
CFPS or Kids Money App Pty Ltd will either provide you with a Product Disclosure Statement (“PDS”) for the Card or guide you on how to access it. The PDS contains information about the features, benefits, risks and fees applicable to the Card, and should be read carefully to enable you to make an informed decision prior to acquiring the Card.
Instructions for Kids Money App Pty Ltd
You may give specific instructions to Kids Money App Pty Ltd regarding the financial services and products by letter, email or other means that you and Kids Money App Pty Ltd agreed upon.
Disclosure of any relevant Conflicts of Interest
CFPS and Kids Money App Pty Ltd are not related entities. Kids Money App Pty Ltd does not have any relationships or associations which might influence them in providing you with its services.
Remuneration, Commission and Benefits received by CFPS and Kids Money App Pty Ltd for Financial Services Provided
CFPS earns interest income from Australian Settlements Limited ABN 14 087 882 491 (“ASL”), an Authorised Deposit-Taking Institution, on the total cardholder funds held in ASL’s accounts associated with the Card. This cost associated with the interest income is not borne by Cardholders. CFPS representatives receive a salary package that includes superannuation benefits and may also be eligible for an annual bonus payment based on agreed performance levels. CFPS employees do not receive, whether directly or indirectly, any fee, commission, benefit, or advantage (pecuniary or otherwise) related to the financial services provided.
Kids Money App Pty Ltd directors and staff receive a salary package that includes superannuation benefits. Kids Money App Pty Ltd staff may also be eligible for an annual bonus payment based on agreed performance levels. Employees of Kids Money App Pty Ltd do not receive, whether directly or indirectly, any fee, commission, benefit, or advantage (pecuniary or otherwise) related to the financial services provided.
The Available Balance on your Card is in Australian dollars. All fees and charges are also expressed in Australian dollars and are inclusive of any applicable GST.
The table below represents a summary of the fees payable by the Cardholder to CFPS in connection with the Card. Further information, including details of other fees (where applicable, such as fees payable to Kids Money App Pty Ltd), is contained in the PDS for the Card.
Fee Description | Amount payable to CFPS |
|---|---|
Replacement Card Fee | $0 |
Disputed Transaction Fee (per transaction) | $0 |
*Fees and Charges to be paid by the Cardholder (all fees quoted are inclusive of GST)
Dispute Resolution
If you have a query or complaint about the Card, you should take the following action:
Speak to a representative of Kids Money App Pty Ltd about your concerns, or
Contact Kids Money App Pty Ltd at support@bankd.com.
If your complaint remains unresolved after speaking to a Representative of Kids Money App Pty Ltd or their customer support team within a 21-day period, please put your complaint in writing and send it to:
Mail: The Complaints Officer
Change Financial Payment Services Pty Ltd
Suite 3E, level 3, 340 Adelaide Street, Brisbane, QLD, 4000.
Email: complaintsofficer@changefinancial.com
CFPS aims to resolve your complaint quickly and fairly. If you are not satisfied with the outcome of your complaint, you have the right to lodge a complaint with the Australian Financial Complaints Authority (“AFCA”). CFPS is a member of the AFCA. AFCA can be contacted at:
Australian Financial Complaints Authority
Mail: GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au
You may also make a complaint to the industry regulator, the Australian Securities and Investments Commission (ASIC) on free-call 1300 300 630 or visit the website www.asic.gov.au.
Professional Indemnity Insurance
Under the Corporations Act 2001, CFPS is obligated to establish compensation schemes. These are designed to compensate retail clients for losses they suffer as a result of a breach by CFPS or its Authorised Representatives of their respective obligations relating to the provision of financial services.
CFPS maintains professional indemnity insurance that covers the financial product and services provided by itself and its Authorised Representatives. The policy maintained by CFPS provides coverage (in the aggregate) of up to AU$5,000,000 to cover claims related to professional indemnity.
Privacy
We take privacy seriously and are committed to compliance with the Privacy Act and the Australian Privacy Principles. We may disclose your personal information to external or related parties who act on our behalf in the operation of our business. These external parties are required and committed to protecting your privacy. CFPS and its associates will not otherwise disclose your personal information without your consent, except when authorised or required by privacy laws. Our Privacy Policy provides details on how you can access and seek correction of the personal information we hold about you, how you can complain about a breach by us of your privacy rights and how we will handle such complaint. CFPS’s Privacy Policy is available at https://changefinancial.com/privacy-policy/ and Kids Money App Pty Ltd’s Privacy Policy is available at https://www.bankd.com/privacy.html. Please contact us if you have any concerns.
Anti-Money Laundering and Counter-Terrorism Financing Act
CFPS has an obligation under the Anti-Money Laundering and Counter-Terrorism Financing Act (“AML/CTF Act”) to collect and verify your identify before CFPS can provide you with any financial services. Kids Money App Pty Ltd will let you know what documentation you will need to provide to satisfy the customer identification requirements under the AML/CTF Act.
Record Keeping Obligations
CFPS will seek to ensure that comprehensive and accurate records of all services and products and client dealings are properly maintained.