Delete your Bank’d account
Bank’d is an app by Kids Money App Pty Ltd.
You can request deletion of your Bank’d account and associated personal information without signing in or reinstalling the app. Parents and guardians can also request deletion of a child profile.
Opening this page does not submit a request or complete deletion. Send an email to support using the steps below.
How to request deletion
- Email support@bankd.com with the subject Bank’d Account Deletion Request.
- Include the email address associated with the account. If you no longer have access to that address, tell us so we can arrange identity verification.
- State whether the request applies to the parent account, a child profile, or both. If it concerns a child, identify the profile so we can confirm the scope with you.
We may need to verify your identity or parental authority before processing the request. Support will explain any verification or account-closure steps that apply.
Do not send passwords, PINs, full card numbers or identity documents with your initial email.
Email a deletion requestIf the button does not open your email app, send your request directly to support@bankd.com.
Before account closure
You can submit a deletion request at any time. Please withdraw any remaining funds before account closure, or contact support for help.
Tell support about any remaining funds, pending transactions, active cards, subscriptions or linked child profiles so they can explain the steps that apply.
A deletion request does not itself close a financial account, cancel cards or cancel a subscription. Support will confirm the scope of your request before processing it.
Information we delete or de-identify
When an account is deleted, we remove or de-identify personal information that we are not legally required to retain.
Deleting the parent account also deletes every child profile linked to it. A parent can also ask us to delete a single child profile and keep the parent account. Support will confirm which accounts and information your request covers.
Records we must retain
As set out in our Privacy Policy, identity, verification and financial records are retained for seven years to meet applicable Australian financial record-keeping obligations. Other information may be retained where a legal obligation requires it.
These retained records are not deleted merely by closing an account. See our Privacy Policy for retention and deletion details, or ask support about the records associated with your request.