Contact Support
Email support@bankd.com or use our contact form. Include the account email, device model, iOS version, Bank’d app version, and a brief description of the problem. Do not send passwords, PINs, or full card numbers.
United States: +1 (310) 995-3838
Australia: +61 7 5555 2755
Account and Sign-In Help
For sign-in, parent onboarding, account access, or profile issues, contact support from the email address associated with the account. We may ask for information needed to verify the parent or guardian and protect the family account.
Cards and Transactions
If a card is lost, stolen, or you see an unfamiliar transaction, use the available in-app card controls immediately and contact support. For urgent matters, use the card or financial partner contact information shown in the app or on the card.
Complaints about your Mastercard debit card
Your Bank’d Mastercard debit card is issued by Change Financial Payment Services Pty Ltd (ABN 92 651 106 955, AFSL 534901). If you have a complaint about your card, including how you were signed up, card features in the app, receiving the Product Disclosure Statement, or a subscription problem that stops you using your card, you can contact us at support@bankd.com or contact Change Financial directly. We will pass any card complaint we receive to Change Financial.
Change Financial’s complaints process is set out on its Feedback & Complaints page and in its Complaints Handling Policy.
If you are not satisfied with the response, you can contact the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution service. Change Financial’s AFCA membership number is 93185.
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001
For complaints about the Bank’d app, games or subscription that don’t affect your card, contact support@bankd.com.
Membership and Cards
For membership activation or card delivery, email support from the parent's account email. Do not include full payment-card details.
Report a Safety or Privacy Concern
Parents and guardians can report inappropriate content, suspected misuse, security concerns, or questions about a child’s information at support@bankd.com. See our Privacy Policy for information about data rights.
Account Deletion
See our account-deletion guide for steps to request deletion of a parent account or child profile without signing in, and details of the information we delete or retain.
Use the account-deletion option in the app, or email support@bankd.com with the subject “Bank’d Account Deletion Request.” Include the account email and whether the request applies to the parent account, a child profile, or both. We will verify the requester’s identity or parental authority before processing the request.
Business Addresses
SB USA Inc
12100 Wilshire Boulevard, Level 8
Los Angeles, CA 90025, USA
Kids Money App Australia Pty Ltd
Unit 11, 86 Minnie Street
Southport, Queensland 4215, Australia